Employee Experience
Generative AI: Will the Bubble Burst Like the Metaverse?
May 25 by Philip MandelbaumEveryone is talking about ChatGPT and investing in generative AI. Learn how to make smart, unbiased decisions about the AI tech used by your organization.
Exposed: Big Brands Like Nike and Amazon Abandoning DEI
May 25 by Philip MandelbaumBig brands like Nike, Amazon and Walmart have reneged on their commitment to diversity, equity and inclusion. Here’s why abandoning DEI is a big mistake.
The Ultimate Guide to Employee Experience Metrics
April 21 by Philip MandelbaumHow happy are our employees? Are they productive? Efficient? Without the proper employee experience metrics and HR KPIs, the answer is: We have no idea.
Why a 4-Day Work Week is Completely Unnecessary
March 17 by Philip MandelbaumA four-day work week can help with employee burnout, depression, racial and economic inequities, and the climate crisis — but it is completely unnecessary.
5 Phases of Facilitating Disability Inclusion Companywide
February 10 by Philip MandelbaumCorporate DEI efforts typically fall flat for employees with disabilities. Here is how to actually practice disability inclusion at your organization.
The Top 7 Ways to Not Be a Bad Boss
January 14 by Philip MandelbaumIf your employee reviews are not going as planned, you have a management problem. Here are seven ways you can help your managers avoid being a bad boss.
All The Proof You Need That Personalization Is Not Enough
December 01 by Philip MandelbaumNearly seven in 10 respondents to the 2022 CEI martech study said personalization is their top marketing tech priority. Personalization is not enough.
Why You Should’ve Given Your Team Election Day Off
November 10 by Philip MandelbaumYou could have given your team the day off on Election Day. Would it have made an impact? Yes, and employee experience is the new customer experience.
What Amazon Taught Us About The Future of Customer Engagement
October 19 by Christine DuceyAfter Amazon denied claims that their transportation employees were using bottles to relieve themselves while on the road, customers uncovered the truth and began picketing the business. Here's what t...
Why You Should Have Given Your Team the Day Off Yesterday
October 01 by Philip MandelbaumEvery so often, opportunities arise to make a difference in your employee experience. Sept. 30, 2022, the #DayWithoutUs, was one. Next time, take advantage.
The Loud Customer Impact of Quiet Quitting
September 19 by Christine DuceyWhat is Quiet Quitting and how does it affect your business? Find out here.
Authenticity, Transparency on Social Media? On BeReal, Maybe
September 09 by Philip MandelbaumEvery Gen-Zer is on the anti-Instagram app, BeReal. Of course, every brand wants to be real too. Here's how to show your realness on the social media platform