Rethinking AI For 2023 and Beyond

Consumers are more willing than ever to self-serve, and brands are more committed than ever to harnessing the power of AI technology.

The time has come, however, to ensure this excitement over the promise of AI turns into meaningful results. To ensure it is powering more frictionless and relevant customer interactions, more empowering agent experiences, and more valuable business results.

What will it take to achieve these objectives? What will it take to overcome the long-lingering challenges that have thwarted the success of AI? How can brands future-proof their AI strategies to ensure success in the face of emerging trends and challenges? This guide to Rethinking AI provides the answers. Topics include:

• Four ways to rethink AI and elevate experiences
• AI’s real role in transforming knowledge management
• Steps for making customer experiences more convenient, relevant, and personalized
• Emerging risk factors that threaten the success of AI investments
• Predictions for the future of CX - and the role AI must play