customer success

There are 27 common patterns of the customer journey. If your goal is customer success, customer sentiment and core values should drive yours.

96% of consumers will stop shopping a brand after one bad customer experience. If you get another chance like I gave Litter-Robot by Whisker, don’t blow it

What if companies spent money on actually reducing stress for customers? Imagine what you could have done with that $7-million-dollar Super Bowl ad money.

96% of consumers will leave you behind for bad customer service — and our latest survey results show more than six in 10 will call you out on social media.

Think your digital marketing and CX strategies demonstrate customer centricity? Welp, you're probably wrong; here's how to achieve customer success...

If you think your digital marketing and CX strategies demonstrate customer centricity... You're probably wrong. Here's how to achieve customer success.

Find out how, by focusing on the customer experience, a local animal hospital converted a one-time emergency call to a longtime, high-value client.

Something personal that should serve as a cautionary tale for businesses, large and small, about what not to do — especially with a high-value customer.

Are consumers saying bad things about your customer support? If so, we’ve got some bad news: you may as well halt production on whatever it is you produce.