Future of Customer Engagement
December 4-7, 2023| 12 PM ET
Tuesday, November 15th
12:00 pm - 12:30 pm
Analyst Chat
Brian Cantor -
Principal Analyst, CCW Digital Director,
CCW Digital
Philip Mandelbaum - Lead Content Analyst, CEI
12:30 pm - 1:00 pm
Customer and Employee Centricity through Cross-Departmental Collaboration with Brindha Sridhar
Philip Mandelbaum -
Lead Content Analyst,
CEI
A customer experience “superhero” with nearly 15 years of leadership experience across CX, innovation design, operations, supply chain and product, Brindha Sridhar, Senior Director of Customer Experience for MetroPlusHealth, explains how to deliver on customer and employee centricity through digital transformation, non-siloed data collection and usage, and the prioritization of empathy, authenticity and consistency in all communications.
