Irrelevant. Disconnected. Impersonal. Inconsistent. Unimpressive. Per new Customer Engagement Insider research, these adjectives describe digital experiences in the majority of organizations.
With more than 90% of consumers evaluating brands based on their digital experiences, brands cannot let these challenges linger. Growing economic concerns are only heightening the importance of taking action, as delivering fast, frictionless, relevant digital interactions are the most bankable way to attract new business and keep existing customers happy.
To commence the Digital CX & Engagement Summit, CEI’s analysts will explore the new research. More importantly, they will uncover opportunities for capitalizing on digital engagement trends – and elevating your entire business. Topics include:
What do we want to accomplish as digital leaders? Frictionless, personalized and omnichannel experiences enabling high customer satisfaction, right? Seems easy enough.
Not so easy, today it turns out. The way people interact digitally has changed. All experiences evolve - in the history of computing, experiences have gotten faster and have gotten smaller. In this discussion, we’ll cover digital experiences - where they are today and where they are going.