Pre-Register: Digital CX & Engagement Market Study

Digital engagement is not simply the new normal; it is becoming a clear customer preference. A whopping 90% of consumers say they evaluate a brand based on the quality of its digital experience, and a significant 20% of companies feel their customers prefer digital channels to phone for most or all issues. They are, in turn, investing heavily in “digital transformation” efforts.

Despite its firm place on the CX radar, digital engagement continues to underwhelm. Only 16% of consumers feel digital interactions meaningfully improved over the past year, and an alarming 23% believe they have actually gotten worse.

What will it take to finally elevate digital engagement experiences? Driven by exclusive research and commentary, CEI’s inaugural Market Study will share the answers.

Pre-register now to secure your complimentary copy; the report is set to arrive on March 30, 2022.