How To Fix Self-Service And Achieve Unbreakable Customer Connections
The time has come to rethink self-service, and this webinar will reveal how. Our speakers Ben Nachmani and Eric Carr will not only share how to create more valuable self-service experiences but help you leverage self-service as the gateway to more frictionless, personalized, predictive, and proactive customer journeys.
Long wait times. Limited service hours. Repetitive questions. Indifferent and unsupportive agents. Customers continue to frequently encounter these pain points, leading to frustration and attrition at a time when the stakes of the customer experience have never been higher. In theory, self-service should be the solution to these problems. In practice, it only adds to customer frustration and further prevents brands from winning customer satisfaction and loyalty.
The time has come to rethink self-service, and this webinar will reveal how. Our speakers Ben Nachmani and Eric Carr will not only share how to create more valuable self-service experiences but help you leverage self-service as the gateway to more frictionless, personalized, predictive, and proactive customer journeys.
Topics include:
- 4 biggest mistakes brands make with self-service
- An interaction framework that will help you transition from “answering” to “anticipating” customer inquiries
- Keys to optimizing the bot-agent relationship to create unforgettable experiences Best practices for leveraging
- AI throughout the customer journey Case study insights from iHerb
